Contracts Support Assistant

Job Description:

Responsibilities

• Liaise with internal associates in relation to client custom product, pricing, and contract terms.
• Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
• Manage access to custom price lists within Gartner systems based on account eligibility.
• Perform quality assurance testing of completed work.
• Assist teams with changes to standard price lists and annual price action tasks, as required.
• Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.
• Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
• Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines.
• Support periodic reporting and analysis on key metrics.
• Respond to all emails, live calls and voice mails within each business day.
• Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.

Qualification & Experience

• Degree with major field of study in law/business administration.
• Minimum two years’ experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property based business gained after college
• As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.