Liaise with internal associates in relation to client custom product, pricing, and contract terms.
Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
Manage access to custom price lists within Gartner systems based on account eligibility.
Perform quality assurance testing of completed work.
Assist teams with changes to standard price lists and annual price action tasks, as required.
Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.
Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines.
Support periodic reporting and analysis on key metrics.
Respond to all emails, live calls and voice mails within each business day.
Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.
Qualification & Experience
Degree with major field of study in law/business administration.
Minimum two years’ experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property based business gained after college
As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.