Legal Counsellor

Job Description:

Responsibilities

• To educate and counsel the delinquent customers regarding the legal aspects of their dues with an aim of successful recovery

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts

• Negotiate with customers to ensure they can make their account current

• Work with the team members and the team lead to ensure the team meets the targets month on month

Qualification & Experience

• Must be a Graduate, preferred in the legal field. DRA certification is an added advantage

• Understanding about applicable laws with regards to collection (Sarfaesi act, Section 138, etc.)

• Good communication & negotiation skills