Legal Operations Analyst

Job Description:

Responsibilities

• Learn about evolving technology in critical Legal processes including Legal billing, contract management, and document management
• Develop a strong understanding of underlying data structures embedded in the systems
• Create reports and extract data for analysis that will help guide decision making
• Provide support with users accessing Legal and Compliance systems
• Assign user access (user provisioning, access changes, security level assignments)
• Perform system maintenance, data validation, and data cleansing
• Coordinate onboarding of new firms and vendors in Legal, Compliance, and ERP systems
• Assist with planning, testing, and launching new functionality and upgrades
• Manage and prioritize project backlogs, working through competing priorities
• Participate and conduct trainings for new programs/processes and team members
• Stay current on Legal and Compliance technology, bringing new ideas to the team

Qualification & Experience

• Bachelor’s degree from an accredited institution required (preferably in Business, Communications, or related field) strongly preferred
• 2+ years’ experience in a customer support role along with direct experience supporting an enterprise system
• Strong focus on teamwork and ability to work in teams across all functions and levels
• Strong analytical, troubleshooting, and problem-solving skills