Contracts & CLM Administrator

Job Description:

Responsibilities

• Contract Operations
• Manage the end-to-end contracting process through the CLM platform, from intake to execution and storage.
• Perform first-pass review of standard agreements (e.g. NDAs, standard vendor agreements, sales contracts, amendments) using the legal playbook.
• Identify non-standard provisions and escalate to legal counsel where appropriate.
• Coordinate internal approvals across legal, procurement, finance, and commercial teams.
• Track contract execution and ensure accurate storage and metadata capture within the CLM repository.
• Monitor renewal dates, key contractual obligations, and contract lifecycle events.
• CLM Platform
• Contribute to day-to-day administration of the CLM platform, including configuration and workflow management.
• Assist with the design and maintenance of contract workflows, intake forms, approval routing, and automation rules.
• Help build and maintain contract templates, clause libraries, and document automation within the CLM environment.
• Troubleshoot system issues and ensure reliable platform performance.
• Process Improvement & Analytics
• Help the legal team to
• Continuously improve contracting processes to reduce cycle times and remove bottlenecks.
• Analyse contracting data and provide reporting on metrics such as cycle time, negotiation points, and workflow performance.
• Identify opportunities to introduce automation, standardisation, and improved templates.
• Support adoption of the CLM platform and best practices across the business.
• Enablement & Support
• Act as the primary point of contact for CLM and contract process questions.
• Provide training and guidance to business users on contract workflows and tools.
• Work with legal counsel to maintain contracting playbooks and ensure templates reflect current legal and commercial policies.

Qualification & Experience   

• Experience in contract operations, legal operations, contract management, or commercial contract administration.
• Hands-on experience working with a contract lifecycle management platform such as Ironclad CLM, Icertis Contract Intelligence, DocuSign CLM, or Agiloft CLM.
• Experience reviewing and triaging standard commercial contracts using playbooks or fallback positions.
• Demonstrated ability to design or improve contract workflows and operational processes.
• Experience working cross-functionally with legal, sales, procurement, or finance teams.
• Essential Skills
• Strong process and systems thinking.
• Ability to translate legal and business requirements into structured workflows.
• High attention to detail and strong organisational skills.
• Comfortable working with contract data, reporting, and analytics.
• Excellent stakeholder management and communication skills.
• Desirable Experience
• Experience supporting CLM implementations or workflow redesign projects.
• Experience working in a fast-growing or technology-driven organisation.
• Familiarity with contract automation, template management, and clause libraries.
• Experience with integrations between CLM and systems such as CRM or e-signature tools.