principal officer

Job Description:

Responsibilities

• regulatory tracking & implementation:
• track and interpret updates from ifsca, rbi, and npci (upi, bbps, pa/ppi)
• translate regulatory circulars into clear, actionable requirements across teams
• act as the spoc for ifsca, rbi, and npci for all compliance-related matters and represent the organization in discussions
• manage customer and audit-driven escalations effectively
• product & process governance:
• lead compliance for gift city psp offerings, tpap onboarding, and bbps operations
• develop and maintain policies, sops, and training frameworks to ensure audit readiness audit & reporting:
• drive internal and regulatory audits, including evidence preparation and closure
• own regulatory reporting (returns, strs, ombudsman escalations)
• risk management:
• oversee aml, fraud, sanctions, and operational risk controls across psp, upi, and bbps
• triage issues, escalate critical incidents, and respond to regulatory directives
• identify potential risks, assess severity, and work with co for mitigates
• cross-functional engagement:
• partner with product, tech, ops, and legal to embed compliance into system design and changes
• drive alignment across teams to ensure compliance is built-in, not bolted on
• external engagement & regulatory interface:
• actively engage with regulators (ifsca, rbi, and npci) on policy, clarifications, and industry developments
• participate in industry forums and working groups; stay ahead of regulatory direction
• build strong relationships with ecosystem stakeholders (regulators, service providers, partners)
• identify emerging risks, opportunities, and best practices within the gift city ecosystem
• act as an on-ground problem solver for regulatory and ecosystem-level challenges

Qualification & Experience

• ca / cs / cma / cfa or postgraduate degree (finance, law, economics, business, banking or related)
• 5+years in financial services (payments, banking, fintech, capital markets)
• 3+ years in compliance / regulatory / risk roles
• hands-on experience with ifsca, rbi, and npci (upi, bbps, pa/ppi) regulations preferred
• exposure to gift city / ifsc or psp ecosystem is a strong plus