Review Team Lead

Job Description:

Responsibilities

• Review Team Management and Collaboration: Serves as the main point of contact for review teams during DISCO Managed Review projects. Creates a collaborative team environment and addresses potential issues to ensure client and reviewer satisfaction. Analyzes dataset trends, identifies potential problems, and implements solutions for clients and reviewers. Implements and suggests changes to AI-driven workflows, reducing client costs and enhancing speed-to-evidence.
• Documentation and Communication: Maintains and improves DISCO standard documentation, including review protocols, status reports, and training guides. Provides feedback and guidance to reviewers, ensuring industry-leading speed and accuracy.
• Quality Control and Talent Development: Implements review and quality control workflows to ensure accuracy and efficiency. Exercises quality control and training/query resolution responsibilities with respect to the review teams. Fosters talent development, training, and continuous improvement within the review teams.
• Client Engagement and Service Orientation: Provides solutions to clients by understanding their pain points and providing solutions through collaboration and technology. Tracks operational parameters, cost, efficiency, and quality metrics to suggest improvements.

Qualification & Experience

• 2+ years of document review experience at a law firm, in-house legal department, consulting firm, or managed review provider 
• 1+ years of quality control experience on managed review projects 
• Experience with one or more review platforms such as DISCO, Relativity, Everlaw, Axcelerate, etc.
• Strong understanding of AI capabilities and applications