Review Team Lead

Job Description:

Responsibilities

• Review Team Management and Collaboration
• Serve as the primary point of contact for review teams during DISCO Managed Review projects.
• Foster a collaborative team environment and address issues impacting reviewer and client satisfaction.
• Analyze dataset trends, identify potential issues, and implement appropriate solutions.
• Recommend and implement AI-driven workflow improvements to enhance efficiency and reduce review costs.
• Documentation and Communication
• Maintain and improve review documentation, including review protocols, status reports, and training materials.
• Provide guidance and feedback to review teams to ensure quality and efficiency.
• Quality Control and Talent Development
• Implement review and quality control workflows.
• Manage quality assurance, reviewer training, and query resolution processes.
• Support talent development and continuous improvement initiatives.
• Client Engagement and Service Orientation
• Collaborate with clients to understand challenges and provide technology-driven solutions.
• Monitor operational, cost, efficiency, and quality metrics and recommend process improvements

Experience

• 5–7 years of document review experience at:
• A law firm;
• An in-house legal department;
• A consulting firm; or
• A managed review provider.
• Minimum 4 years of quality control experience on managed review projects.
• Experience with one or more review platforms, including:
• DISCO
• Relativity
• Everlaw
• Axcelerate
• Similar document review platforms.