Liaison Officer

Job Description:

Responsibilities

• Coordination & liaison with law enforcement agencies (LEA) maintain good relations of behalf of the business.

• Ensuring that law enforcement and regulatory requests/requisitions are accurately replied, reviewed, Indexed and advised on in accordance with applicable law.

• Acknowledging, redressal and disposing of user complaints within legally stipulated time-lines.

• Providing regular feedback to Internal teams regarding the company’s law enforcement operations, areas of concern for LEAs, and cybercrime trends and issues.

• Develop a strategic program for establishing and maintaining effective working relationships with national and state law enforcement agencies, regulators, and industry leaders under the supervision of Legal and Policy team.

• Coordinate with cross-functional teams to ensure timely processing of user complaints in accordance with internal policies and applicable law.

• Advise cross-functional teams on matters of user grievances, redressal program, and process improvements to improve user experience and internal efficiencies.

• Collaborate with relevant teams to support response to government inquiries related to user grievances.

• Educate law enforcement agencies on CoinDCX’s terms and policies, and on effectively using tools and processes to report violations and make legal/emergency requests.

• Represent CoinDCX at conferences and meetings organised by law enforcement/ government agencies and communicate policies on handling legal requests.

Qualifications

• 5 to 8 years of experience working in law enforcement, legal, compliance, or a related field

• 3+ years of experience working directly with Indian government or law enforcement agencies

• Bachelor's degree in Law, criminal justice, political science, sociology, public administration, International Relations, Computer Science, or another related area of study

• Ability to communicate effectively in English and Hindi, both verbally and in writing

• Flexibility to work as a part of fast paced team, including attending meetings outside business hours.

• Familiarity with the Indian Judicial System and the Indian Penal Code (IPC), especially laws (e.g. s.69A, IT Act and related rules), disclosure of user data (e.g. s.91, CrPC) and Personal Data Protection on intermediary platforms.

• Ability to work and to thrive in a fast-paced, deadline-oriented environment with high-volume workflows, high-pressure escalations, grey areas and ambiguity.

• Experience with accurately reviewing, processing and summarizing Indian legal requests

• Ability and readiness to work off hours, including weekends and holiday

• Ability to travel (as required) within India (subject to prevailing COVID-19 travel guidelines).

• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software